STUDENT GRIEVANCE REDRESSAL COMMITTEE (SGRC) & OMBUDSMAN

STUDENT GRIEVANCE REDRESSAL COMMITTEE (SGRC) & OMBUDSMAN

The Student Grievance Redressal Committee (SGRC) with an Ombudsperson at Assam Agricultural University (AAU) serves as a formal mechanism to address and resolve student grievances efficiently and fairly under the Chairmanship of Director of Students Welfare. The committee ensures a transparent and structured process to handle issues related to academics, administration, harassment, discrimination, or any other concerns affecting students. The Ombudsperson, selected by the higher authority of the University, typically an independent individual with significant experience, oversees the grievance redressal process to guarantee impartiality and adherence to institutional policies and regulatory frameworks, such as those mandated by the University Grants Commission (UGC). The committee comprises representatives from faculty, administration, and the student body, with a focus on inclusivity, often ensuring representation of women. Grievances can be lodged through an accessible platform, such as an online portal or written submission, and are addressed within a stipulated timeframe. The SGRC conducts thorough investigations, ensures hearings are fair and evidence-based, and proposes solutions or remedial actions. By fostering accountability and responsiveness, this committee contributes significantly to creating a positive and supportive environment for the students of AAU.