The Student Grievance Redressal Committee (SGRC) with an Ombudsperson at Assam Agricultural University (AAU) serves as a formal mechanism to address and resolve student grievances efficiently and fairly under the Chairmanship of Director of Students Welfare. The committee ensures a transparent and structured process to handle issues related to academics, administration, harassment, discrimination, or any other concerns affecting students. The Ombudsperson, selected by the higher authority of the University, typically an independent individual with significant experience, oversees the grievance redressal process to guarantee impartiality and adherence to institutional policies and regulatory frameworks, such as those mandated by the University Grants Commission (UGC). The committee comprises representatives from faculty, administration, and the student body, with a focus on inclusivity, often ensuring representation of women. Grievances can be lodged through an accessible platform, such as an online portal or written submission, and are addressed within a stipulated timeframe. The SGRC conducts thorough investigations, ensures hearings are fair and evidence-based, and proposes solutions or remedial actions. By fostering accountability and responsiveness, this committee contributes significantly to creating a positive and supportive environment for the students of AAU.
The student grievance mechanism operates under four foundational institutional commitments:
Operates under the direct leadership of the Director of Students' Welfare alongside an independent Ombudsperson in strict alignment with UGC regulations.
Comprises representatives from faculty, administration, and the student body with a dedicated focus on inclusivity and representation of women.
Students can submit grievances related to academics, administration, harassment, or discrimination via an online portal or written submission.
Conducts thorough investigations, ensures hearings are fair and evidence-based, and proposes solutions or remedial actions within a stipulated timeframe.
The SGRC is mandated to receive, investigate, and recommend actions on student concerns pertaining to:
The University follows a 4-stage transparent mechanism in accordance with UGC guidelines:
Students lodge complaints online via grievance.aau.ac.in or submit in writing to the DSW Office.
SGRC registers the complaint, provides acknowledgment, examines the issue, and notices the concerned department.
Conducts a fair, evidence-based inquiry giving all parties adequate opportunity to present their case.
Actionable solutions are issued within time limits. Aggrieved students may appeal to the University Ombudsperson.